The Evolution of Unified Communications

There is no ‘official’ definition for the term Unified Communications (UC), but most you find will focus on the integration of voice, video, data and mobility into a centralized communication network. While UC still revolves around the integration of these four platforms, the technology that makes up each of those areas, and how we use them, has evolved quite a bit.  In the same way that the term “Web 2.0” was coined to differentiate the newer generation of internet technology, maybe it is time to usher in "UC 2.0".  UC is no longer just traditional VoIP systems combined with SIP or H.323 video conferencing room systems – it is smart devices, mobile apps, collaboration tools and specialized

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